For payout configuration support on a Standard Connect platform, who should you contact?

For payout configuration support on a Standard Connect platform, who should you contact?

• A. Stripe Support
• B. The connected account owner
• C. The platform administrator
• D. Payment processor

Answer: (A)

When using Stripe Connect Standard, payout settings are managed through Stripe and by the connected account owner in their own account. If you need help configuring or troubleshooting payouts on a Standard Connect platform, the appropriate contact is Stripe Support, since they oversee the Connect payout rails and can assist across accounts. The connected account owner controls their own payout details, while the platform administrator handles platform-level settings (not individual payout configurations), and simply calling the payment processor without Stripe’s guidance wouldn’t address Connect-specific payout questions.

When using Stripe Connect Standard, payout settings are managed through Stripe and by the connected account owner in their own account. If you need help configuring or troubleshooting payouts on a Standard Connect platform, the appropriate contact is Stripe Support, since they oversee the Connect payout rails and can assist across accounts. The connected account owner controls their own payout details, while the platform administrator handles platform-level settings (not individual payout configurations), and simply calling the payment processor without Stripe’s guidance wouldn’t address Connect-specific payout questions.