Which statement describes a duplicate dispute?

Which statement describes a duplicate dispute?

• A. The customer claims they were charged multiple times for the same product or services
• B. The customer claims the payment on their statement is unfamiliar
• C. The customer reports not receiving the product
• D. The product was defective or not as described

Answer: (A)

Duplicate charges happen when the same sale is billed more than once. The statement matches this because it says the customer was charged multiple times for the same product or service. It’s not about charges the customer doesn’t recognize, not receiving an item, or receiving something not as described. So this is a duplicate charge dispute. If you were handling it, you’d show evidence that there’s a single valid charge and address the extra charges with receipts or invoices.

Duplicate charges happen when the same sale is billed more than once. The statement matches this because it says the customer was charged multiple times for the same product or service. It’s not about charges the customer doesn’t recognize, not receiving an item, or receiving something not as described. So this is a duplicate charge dispute. If you were handling it, you’d show evidence that there’s a single valid charge and address the extra charges with receipts or invoices.