Which statement describes a product not received dispute?

Which statement describes a product not received dispute?

• A. The customer reports not delivering the goods or services
• B. The customer claims the payment on their statement is unfamiliar
• C. The customer claims they did not receive the product or services purchased
• D. The product was defective, damaged, or not as described

Answer: (C)

Not-received disputes are about the cardholder saying they did not get the goods or services they paid for. The statement that best fits this is the one where the customer explicitly claims they did not receive the product or services purchased, which is exactly the situation a non-receipt dispute describes. In practice, to respond to this type of dispute you’d gather evidence that the item was shipped to the correct address with tracking or delivery confirmation, or evidence that the service was provided (like activation logs). The other statements describe different issues: one is about recognizing a charge on the statement, which is a separate dispute type, and another concerns product quality or description problems.

Not-received disputes are about the cardholder saying they did not get the goods or services they paid for. The statement that best fits this is the one where the customer explicitly claims they did not receive the product or services purchased, which is exactly the situation a non-receipt dispute describes. In practice, to respond to this type of dispute you’d gather evidence that the item was shipped to the correct address with tracking or delivery confirmation, or evidence that the service was provided (like activation logs). The other statements describe different issues: one is about recognizing a charge on the statement, which is a separate dispute type, and another concerns product quality or description problems.